Refund policy

By placing an order wish us, you agree to our refund policy. 

Due to the nature of all our products being custom made and made to order we do not offer refunds.

We want you to be 100% happy with your purchase, therefore we send proofs of your designs for your approval before we make your order. 

If your order is damaged during transit, it is covered by insurance via Australia post etc and the insurance will cover the cost to remake the order. (please contact us asap if your order has been damaged in the mail)

Colour selection.

As acrylic comes in standard colours we match your logo colours to our closest acrylic range colour. 
Acrylic cannot be colour code matched. 
Please select your colours carefully as we do not refund.
Acrylic samples can be ordered online for your convenience.

We require SVG files of logos/etc at the time of ordering, failure to provide a SVG will result in no refunds if order cannot be completed.

Strictly no refunds for not reading/understanding our turnaround times when placing an order or change of mind.

If you have any questions regarding colours or sizing, please email us before placing an order. 

As your signs/products are custom & made to order, we also order your materials as you order therefore we do not offer refunds once your materials have been ordered. 
Please understand as the nature of a small business we cannot carry endless amount of material. 
We cannot refund due to machine breakdown or issues as this is out of our control, order delays may occur during this time. 
We gladly offer credits on canceled orders or change of mind.